In case of return, thank you to contact the DOCUMENT completed your packages

Dear customer, dear customer,

If you want to return all or part of the goods, thank you to follow the terms ci¬dessous. Of course, we remain at your disposal. We hope to see you soon on our shop


How to return merchandise?

If part or all of your order does not suit you, you have a period of 14 days from the date of receipt to return the products (Article L121-20 of the Consumer Code).

1. Attach to your package this form below duly completed; No returns will be accepted or processed without this form.

icon_pdf.png Download the return form

2. Enter your package clearly on your order number to 5 digits entered on the Invoice.


  • This shipment remains under your responsibility in case of loss by the postal service. Therefore we recommend sending in UP;

Letter followed by Ready-to-Post letter followed Ready to Recommend followed Colissimo France

  • Only products returned complete (unmounted, undamaged) in their original packaging and in perfect condition for resale will be accepted. They must be protected properly. We are obliged to refuse and return you at your expense any faulty packaging.

The return fees are your responsibility. Return costs are not reimbursed.

3. The products should be returned to the following address:

10 avenue Jean Jaurès
92120 Montrouge, FRANCE.

4. You can choose from:

  • an exchange (we refer the new product chosen without additional postage)
  • or refund if the product has been returned to us within 14 days after delivery (delivery fees are not reimbursed). Our customer service inspects the returned products. A discount may be applied according to the damage found. A report is then sent to you.

5. We invite you to consult the processing of your return in your mail:

If you return your product, it takes about 5 days before the receipt of your return by us.

Your return is processed within 10 days of its receipt.
After processing your return, you receive from us a treatment confirmation message.

So, if you do not see this mail within 15 days of sending your return, we encourage you to visit the website of the Post and request a proof of delivery.



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